Community notice: Beware of Amazon scam

Have you received a message or call claiming to be from Amazon? It might be a scam.

The ACMA is warning people to be on the lookout for Amazon impersonation messages and scam calls.

What to look out for:
In these Amazon scams, scammers send emails and messages claiming to be from Amazon. They say that your account is locked, has expired, or a delivery cannot be made until you make a payment or give your personal information.

Scam callers will say that your Amazon Prime subscription is ending, or an unknown product has been shipped to your address or that money has been withdrawn from your account. The scammer will then ask for urgent payment or your personal or financial information, which is then used to steal from your bank accounts.

How to protect yourself:
If you are unsure if a message or call is genuine – stop and check. Don’t rush to act.

Do not click on any links in emails or texts. These may be phishing scams designed to steal your personal or financial details.

Do not give your personal information or make payments to callers over the phone.

Do not rely on contact information given by callers or in emails and texts. Check if a call or message is genuine by contacting the business using details you confirm yourself – for example, on an official website, a bill or a secure app.