Get help to claim WA student assistance payment

The WA Government has making it easier for more Western Australian families to access hundreds of dollars in cost-of-living relief through the WA Student Assistance Payment, with the launch of a new in-person kiosk trial.

The ServiceWA Digital Assist Kiosk trial will provide free support at 11 public libraries across the State, helping families in locations from Broome to Esperance set up the ServiceWA app to claim their payment.

Kiosks will be available in five metropolitan and six regional locations, including in the Kimberley and Pilbara, from May 7 to July 4.

“The WA Student Assistance Payment provides cost-of-living relief to Western Australian families, ensuring that students have everything they need to thrive at school,” Education Minister Sabine Winton said.

“I encourage families who need help setting up their ServiceWA app to visit their local kiosk or call 13 33 92.”

No appointment is necessary, and families should bring their smartphone with the ServiceWA and myID apps installed, any two Australian identity documents, and their child’s WA Student Number.

Parents and carers of students from kindergarten to year 12, who are enrolled in a WA public or non-government school or registered for home education, can claim the payment up until Friday, 4 July.

Secondary students are eligible for payments of $250 each, while kindergarten and primary school students will receive $150 each to meet costs of education including books, IT equipment, sport and music costs, stationery, school shoes, uniforms, excursions, and camps.

The rollout of the program delivers on an $89 million Cook Labor Government 2025 election commitment, with almost 400,000 eligible student claims paid through the initiative during its last round.

More than 130,000 families of school-aged children have already successfully submitted claims for the payment since claims opened on Monday, 28 April.

For more information about kiosk locations and opening times, visit wa.gov.au/servicewakiosks.

Digital Assist Kiosk locations:

Joondalup Library – 102 Boas Avenue, Joondalup
Wednesday, 7 May – 10am-4pm
Thursday, 8 May – 10am-4pm
Friday, 9 May – 10am-4pm
Saturday, 10 May – 10am-noon

Armadale Library – Armadale Central Shopping Centre, 64/10 Orchard Avenue, Armadale
Wednesday, 21 May – 10am-4pm
Thursday, 22 May – 10am-4pm
Friday, 23 May – 10am-4pm
Saturday, 24 May – 9am-noon

Midland Library – 45 Helena Street, Midland
Wednesday, 11 June – 10am-4pm
Thursday, 12 June – 10am-4pm
Friday, 13 June – 10am-4pm
Saturday, 14 June – 9am-noon

Mary Davies Library and Community Centre – 17 Settlers Avenue, Baldivis
Wednesday, 18 June – 10am-4pm
Thursday, 19 June – 10am-4pm
Friday, 20 June – 10am-4pm
Saturday, 21 June – 9am-noon

Ruth Faulkner Library – Belmont Hub, 213 Wright Street, Cloverdale
Tuesday, 1 July – 10am-4pm
Wednesday, 2 July – 10am-4pm
Thursday, 3 July – 10am-4pm
Friday, 4 July – 10am-4pm

Regional locations:

Broome Library – Corner of Haas and Hamersley Streets, Broome
Wednesday, 14 May – noon-4pm
Thursday, 15 May – 10am-4pm
Friday, 16 May – 9am-1pm
Saturday, 17 May – 9am-noon

Esperance Public Library – Windich Street, Esperance
Wednesday, 28 May – noon-4pm
Thursday, 29 May – 10am-4pm
Friday, 30 May – 10am-4pm
Saturday, 31 May – 9am-noon

Karratha Library – 27 Welcome Road, Karratha
Wednesday, 4 June – noon-4pm
Thursday, 5 June – 10am-4pm
Friday, 6 June – 10am-4pm
Saturday, 7 June – 9am-noon

South Hedland Library – Leake Street, South Hedland
Wednesday, 11 June – 10am-4pm
Thursday, 12 June – 10am-4pm
Friday, 13 June – 10am-4pm

Margaret River Library – 16 Fearn Avenue, Margaret River
Tuesday, 24 June – 10am-4pm
Wednesday, 25 June – 10am-4pm

Bridgetown Library – 75 Steere Street, Bridgetown
Thursday, 26 June – 10am-4pm
Friday, 27 June – 10am-4pm